


“We’re committed to continuously improving accessibility and addressing service gaps throughout the passenger experience, with the hope these innovations become standard practice across the airport industry.” Accessibility enhancements in place across MSP experience

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“We frame every customer experience improvement by prioritising how it impacts all travellers, especially people with disabilities or reduced mobility,” said Phil Burke, MAC assistant director, customer experience and TDAC staff liaison. TDAC provides feedback on how the MAC designs facilities and manages programmes to remove barriers for people with disabilities while elevating the overall experience for all travellers and airport users. Andrew Palmberg, who represents the Minnesota Commission for the Deaf, Blind and Hard of Hearing, serves as chair. Established in 2014, TDAC consists of community disability advocates, airport staff, and representatives from airlines, their contractors and the Transportation Security Administration. MSP has been at the forefront of creating an accessible passenger experience through investing in technology, infrastructure, training and service.”Īccessibility initiatives at MSP have been guided by expertise and support from the travellers with Disabilities Advisory Committee (TDAC). “Accessibility is about working collaboratively with our traveling public, our airlines and our business partners to ensure everyone has equal access to the benefits of air travel. “On behalf of the entire MSP team and our partners, we are honoured that ACI recognised MSP Airport for providing the highest level of airport accessibility,” said Brian Ryks, CEO of the Metropolitan Airports Commission, which owns and operates MSP. The programme is based on international best practices and recommendations across multiple areas of accessibility: policies, infrastructure design, organisational operations, innovative technologies and customer experience programmes. MSP earned Level 3 accreditation through ACI’s new Accessibility Enhancement Accreditation programme, which launched in the last year. Paul International Airport (MSP) has earned the highest level of accreditation for passenger accessibility by Airports Council International (ACI), a global organisation representing more than 1,900 airports in 170 countries.
